Assistant Manager Raffles Club Lounge Dubai – Raffles Hotels & Resorts, a world leader in luxury hospitality, is seeking an experienced and passionate Assistant Manager for the prestigious Raffles Club Lounge in Dubai. This role offers an exceptional opportunity to lead operations in an exclusive environment, ensuring that every guest receives thoughtful, personal, and discreet service. If you have a strong background in luxury hospitality and a talent for leading multicultural teams, we invite you to join our distinguished team .
Job Details:
- Employment: Full Time
- Location: Dubai, United Arab Emirates (likely Raffles The Palm Dubai or Raffles Dubai)
- Experience: Minimum 3–5 years relevant experience, with at least 2 years at a supervisory level
- Education: Degree from a School for Tourism & Hotel Management or related field
- Salary: Competitive, tax-free package commensurate with experience (estimated AED 12,000–18,000 per month based on luxury hotel standards)
- Industry: Luxury Hospitality / Hotels
About Raffles Hotels & Resorts
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore . The portfolio comprises luxurious properties, from secluded resorts to city hotels in key locations around the world. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests .
In Dubai, Raffles operates prestigious properties including Raffles The Palm Dubai on the western crescent of Palm Jumeirah, featuring 360+ spacious rooms, suites and villas with hand-crafted Italian touches, panoramic views, a private beach, and state-of-the-art entertainment and recreational facilities . As part of Accor, a worldwide leader in hospitality, we welcome you as you are and support you to grow and learn every day .
What You Will Do
As Assistant Manager of the Raffles Club Lounge, you will be responsible for managing all aspects of lounge operations and leading a team to deliver exceptional guest experiences.
Staff Supervision and Team Leadership
You will manage and supervise all tasks of your staff to ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival through departure . This includes appraising appearance, discipline, and efficiency of all staff under direct supervision .
You will organize and conduct regular meetings for Raffles Club staff to facilitate smooth operations . Additionally, you will prepare efficient work and vacation schedules for staff, taking into consideration project occupancy, forecasts, and any large group movements .
Working closely with superiors and the Human Resources Manager, you will ensure departmental performance is productive by:
- Planning for future staffing needs and recruiting in line with company guidelines
- Preparing detailed induction programs for new staff
- Analyzing training needs and developing training programs
- Conducting probation and formal performance appraisals
- Coaching, counseling, and disciplining staff while providing constructive feedback
Lounge Operations Management
You will manage and supervise the lounge during operating hours, ensuring the entire range of services offered for the Raffles Club Lounge is maintained at the highest standards . You will liaise with the kitchen on food selection for Breakfast, High Tea, and Cocktail Hour to ensure exceptional culinary experiences .
Guest Relations Excellence
You will meet and greet all guests personally, creating a warm and welcoming atmosphere . Overseeing maintenance of an efficient repeat guest history system will be part of your role, enabling personalized service for returning guests .
You will handle guest complaints and refer them as necessary, following up on corrective actions to ensure complete satisfaction . Attending to special requests by guests and monitoring guest comment cards and feedback will help maintain continuous improvement .
Administrative and Financial Responsibilities
You will compile, analyze, and control Raffles Club costs and inventory, ensuring efficient resource utilization . Preparing requisitions for amenities on a timely basis will be part of your routine responsibilities .
You will also prepare Raffles Club guest welcome letters and perform other related duties and special projects as assigned by superiors . Working with superiors in the preparation and management of the department’s budget, you will control and monitor departmental costs on an ongoing basis to ensure performance against budget .
Sales and Promotion
You will promote inter-hotel sales and in-house facilities, contributing to revenue generation across the property .
Health, Safety, and Compliance
You will adhere to OH&S policies and procedures and ensure your direct reports do the same .
What We Need From You
The ideal candidate brings a combination of luxury hospitality experience, leadership skills, and a genuine passion for guest service.
Education
A Degree from a School for Tourism & Hotel Management or a related field is required .
Experience
You need a minimum of 3–5 years relevant experience in luxury hospitality, with at least 2 years at a supervisory level . Experience in a similar lounge, club, or front office role within a five-star hotel is essential.
Technical Skills
Knowledge of the entire Front Office Operations is required . Knowledge of Opera Property Management System is preferred . You should be familiar with guest history systems and have experience with cost and inventory control.
Personal Attributes and Soft Skills
- Excellent leadership and communication skills – you can inspire and motivate a multicultural workforce
- Good organizational skills – you manage multiple priorities effectively
- High level of engagement with residents and guests – you build genuine connections
- Ability to manage a multicultural workforce – you understand and respect diverse backgrounds.
- Display high levels of integrity, dedication, and support for continuous improvement.
- Flexible management style – you adapt to meet the challenges of a changing work environment.
- Self-starter, coach, and mentor – you can motivate the team to perform their best.
Language
Excellent written and verbal communication skills in English are required. Additional languages are an asset.
Why Join Raffles Hotels & Resorts
Prestigious Global Brand – Join an award-winning luxury hotel company with a history dating back to 1887 and properties in key locations worldwide .
Exceptional Dubai Location – Work at Raffles The Palm Dubai or Raffles Dubai, iconic properties offering panoramic views, private beaches, and world-class facilities .
Career Development with Accor – As part of Accor, a worldwide leader in hospitality with over 240,000 women and men, you will find a job that matches your personality and opportunities to grow and learn every day .
Luxury Service Culture – Deliver thoughtful, personal, and discreet service to well-travelled guests in an environment that values excellence .
Supportive Team Environment – Work alongside dedicated professionals who share a passion for hospitality and guest satisfaction.
How to Apply
If you are an experienced hospitality leader ready to elevate guest experiences at the Raffles Club Lounge in Dubai, please send us your application.
Please include:
- Your updated CV detailing your luxury hospitality and supervisory experience
- A brief cover letter explaining your passion for Raffles and this role
- Copies of your educational certificates
- Your current visa status and availability to join
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Only shortlisted candidates will be contacted. Thank you for your interest in joining Raffles Hotels & Resorts through Emirates Jobs Today.