Location: Dubai, United Arab Emirates (On-site)
Category: Healthcare
Salary: Competitive (Tax-Free) + Benefits
Type: Full-Time
About the Role
Are you an organized, personable professional with a passion for healthcare and a talent for making people feel welcome? We are seeking a friendly and efficient Medical Secretary / Receptionist to join our busy medical center in Dubai .
As the first point of contact for patients and visitors, you will play a crucial role in shaping their experience from the moment they walk through the door. You will be the friendly, reassuring face of our practice, managing front desk operations, coordinating appointments, and providing essential administrative support to our clinical team .
If you thrive in a fast-paced environment, have exceptional organizational skills, and want to contribute to a positive patient experience, we encourage you to apply.
Key Responsibilities
Front Desk & Patient Relations:
- Greet and welcome patients and visitors with warmth, professionalism, and cultural sensitivity .
- Register new patients accurately in the electronic medical records (EMR) system, collecting all necessary personal and insurance information .
- Verify patient insurance eligibility and obtain necessary approvals or pre-authorizations .
- Answer telephone calls promptly and professionally, responding to inquiries or directing calls to appropriate departments .
- Manage patient flow to minimize wait times and ensure a smooth, efficient experience .
Appointment Scheduling & Coordination:
- Schedule patient appointments efficiently, coordinating with physicians’ availability and patient preferences .
- Confirm upcoming appointments via phone or SMS and manage appointment reminders .
- Handle appointment rescheduling, cancellations, and no-show follow-ups professionally .
- Coordinate with clinical staff to ensure smooth patient transitions from reception to consultation rooms .
Administrative Support:
- Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with healthcare regulations (HIPAA/DHA standards) .
- Process patient check-outs, including collecting co-payments, issuing receipts, and scheduling follow-up appointments .
- Assist with billing inquiries and direct patients to the appropriate financial counselor when needed .
- Manage incoming and outgoing correspondence, including emails, faxes, and mail .
- Maintain a clean, organized, and welcoming reception area .
- Assist with general administrative tasks such as filing, photocopying, and data entry as needed .
Compliance & Confidentiality:
- Adhere strictly to patient confidentiality policies and DHA regulations regarding health information privacy .
- Follow all clinic policies and procedures related to patient registration, data protection, and infection control .
Qualifications & Requirements
Education & Experience:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field is preferred .
- Minimum of 2+ years of experience in a medical receptionist, medical secretary, or front desk role within a hospital, clinic, or healthcare setting in the UAE .
- Experience with DHA regulations and insurance processes is highly preferred .
Technical Skills:
- Proficiency in using Electronic Medical Records (EMR) systems (e.g., Salama, Cerner, MedArc) .
- Strong computer skills, including MS Office (Word, Excel, Outlook) .
- Familiarity with medical terminology is a strong advantage .
Personal Attributes:
- Communication: Excellent verbal and written communication skills in English (Arabic language skills are a significant advantage) .
- Professionalism: Polished, professional appearance and demeanor with a genuine warmth toward patients .
- Organization: Exceptional organizational and multitasking abilities, with keen attention to detail .
- Problem-Solving: Ability to handle patient concerns or scheduling conflicts with tact and composure .
- Team Player: Willingness to support colleagues and contribute to a positive, collaborative work environment .
Why Join Us?
- Patient-Centered Environment: Be part of a healthcare team that truly values every patient’s experience and comfort .
- Supportive Team: Work alongside friendly, dedicated professionals in a collaborative clinic culture .
- Career Foundation: Gain valuable experience in the UAE healthcare system with opportunities for growth and development .
- Modern Facility: Work in a clean, well-organized, and professionally managed medical center .
- Competitive Compensation: An attractive tax-free salary and comprehensive benefits package .
Ready to Be Our Welcoming Smile?
If you are a skilled and compassionate Medical Secretary/Receptionist ready to make a positive first impression for patients in Dubai, we want to hear from you.